Frequently Asked
Questions

There is zero upfront cost. We design and build your entire website — including custom design, copywriting, local SEO setup, hosting configuration, and technical setup — for $0 upfront. You only begin paying the low monthly fee once your site is live and working for your business.

Our monthly plans start from $97/month. Visit our Pricing page for a full breakdown of what is included at each plan level.

Your monthly fee covers everything needed to keep your website running and performing well:

• Fast, reliable hosting on Australian servers
• SSL security certificate (the padlock in the browser)
• Daily backups and uptime monitoring
• Ongoing content updates (text, images, hours, prices, etc.)
• Continued local SEO maintenance
• Direct support access by phone and email

Higher-tier plans include additional pages, priority support, and enhanced SEO features. See our Pricing page for full details.

No. There are no setup fees, no activation charges, and no hidden costs. The only cost you will ever pay is the monthly fee, which begins on the day your website goes live — not before.

The only potential additional cost is a domain name registration if you do not already own one. Domain names typically cost between $15 and $30 per year. We will advise you on this during the setup process.

Billing starts on the day your website goes live — not when you sign up, not when we start building, and not when you approve the design. You pay nothing until your site is published and visible to your customers.

Payment is processed monthly by direct debit or credit card. There is no annual commitment and you can cancel at any time with 30 days notice.

Yes. You can upgrade your plan at any time. If your business grows and you need more pages, additional features, or a higher level of support, simply contact us and we will discuss the best option for your needs. Plan upgrades take effect from your next billing cycle.

Most websites are live within 5 to 7 business days from when we receive your content and requirements. The total process from first contact to a live website is typically under two weeks.

The timeline depends primarily on how quickly you can provide your business details, logo, and any content you want to include. If you have everything ready, we can often move faster. See our How It Works page for a detailed breakdown of each step.

Simply fill out our short enquiry form or call us on 0480 030 526. There is no lengthy brief to fill out and no commitment required at this stage — just a brief conversation about your business and your goals.

Once we have your basic information, our design team starts work immediately. You do not need to do anything else until we present your completed website for review.

Our standard process includes one full round of revisions based on your feedback after the initial design is presented. The vast majority of clients are delighted with the initial result and require only minor adjustments within that round.

If you have more substantial changes after the revision round, we will discuss the best approach with you. Once your site is live, ongoing content updates are included in your monthly fee.

We have designed the process to require as little from you as possible. The essentials are:

• Your business name, address, and phone number
• The services you offer
• The suburbs or areas you service

Everything else — copy, photos, logo, domain — is either optional or something we can help you with. See our How It Works page for a full breakdown of what we need and what we can provide.

Every website we build is custom-designed. We do not use generic templates or drag-and-drop builders like Wix or Squarespace. Your site is built from scratch to reflect your brand identity, your industry, and your local market.

We use AI-assisted design tools to achieve a premium, bespoke result at a fraction of the cost of a traditional agency.

No. Our team will write the copy for your website based on the information you provide in our initial conversation. We write in a professional, clear style that is optimised for local search and designed to convert visitors into customers.

If you have existing content you are happy with — from your current website, a brochure, or your own notes — we are equally happy to use that as a starting point.

Photos: If you do not have professional photos, we use high-quality, professionally licensed stock images that are relevant to your industry and local area. Good imagery makes a significant difference to how professional your site looks and how well it converts visitors.

Logo: If you do not have a logo, we can create a clean, professional text-based logo as part of the setup. If you want a full brand identity with a custom logo, we can recommend a local designer.

The number of pages depends on your plan. Our entry-level plan includes a professional single-page or multi-section website covering your key services, about information, and contact details. Higher-tier plans include additional pages such as individual service pages, suburb landing pages, a blog, and more.

Visit our Pricing page for a full breakdown of what is included at each level.

Every website we build includes local SEO best practices from day one. This includes:

• Suburb-targeted title tags and meta descriptions
• Proper heading structure (H1, H2, H3)
• Local schema markup (so Google understands your business location and service area)
• Keyword-optimised content targeting real search terms your local customers use
• Internal linking structure to support crawlability
• Fast load times and mobile-first design (both are ranking factors)

We also provide guidance on setting up and optimising your Google Business Profile, which is critical for appearing in Google Maps and local pack results.

While no one can guarantee specific rankings — and anyone who does is misleading you — our approach gives your business the strongest possible foundation for local search visibility in Frankston, the Mornington Peninsula, and your specific suburb.

A Google Business Profile (formerly Google My Business) is a free listing that appears in Google Maps and the local pack — the box of 3 businesses that appears at the top of local search results. It is one of the most powerful local SEO tools available to small businesses.

Yes, you absolutely need one. We provide step-by-step guidance on setting up and optimising your Google Business Profile as part of our onboarding process. A well-optimised profile, combined with your new website, significantly increases your chances of appearing in local search results for Frankston and the Mornington Peninsula.

Yes. Suburb-specific landing pages are one of the most effective local SEO strategies for businesses that service multiple areas. Each page is optimised for a specific suburb — for example, "Web Design Mornington" or "Plumber Frankston" — and helps your business rank for searches in those specific locations.

Suburb landing pages are available on our higher-tier plans. See our Pricing page for details, or contact us to discuss your specific service area.

Local SEO results typically begin to appear within 4 to 12 weeks of your website going live, depending on the competitiveness of your industry and suburb. Some businesses in less competitive niches see results within the first few weeks. Others in highly competitive markets (such as real estate or legal services) may take longer.

The key factors are the quality of your website's SEO foundation, the strength of your Google Business Profile, and the consistency of your business name, address, and phone number (NAP) across the web. We help you get all three right from the start.

No. There are no lock-in contracts. You can cancel at any time with 30 days notice — no questions asked, no exit fees, and no penalty clauses. We believe in earning your business every month through results, not through contractual obligation.

If you cancel, your website will be taken offline at the end of your 30-day notice period. We can provide you with an export of your content and assets — text, images, and other files — so you can migrate to another platform if you choose.

We always aim to make any transition as smooth as possible, and we will not hold your content hostage or make the process difficult.

We do not go live until you are happy. During the review stage, you have the opportunity to provide feedback and request changes. We include one full round of revisions as standard.

If after going live you are still not satisfied, contact us directly and we will work with you to resolve any issues. Our goal is for every client to be genuinely happy with their website and the results it delivers.

Simply send us an email with your requested changes. There is no support ticket system, no dashboard to log into, and no technical knowledge required on your part. We action most content updates within one business day.

Examples of changes covered by your monthly fee: updating your business hours, changing a price, adding a new service, updating your team page, swapping out a photo, or correcting any text on the site.

Content updates (included in your monthly fee) are changes to existing text, images, or information on your current pages — such as updating hours, prices, services, or team members.

New features or structural changes — such as adding a new page, integrating a booking system, adding an e-commerce store, or significantly redesigning a section — may involve additional cost. We will always discuss the scope and any cost with you upfront before proceeding.

Call us directly on 0480 030 526 or send an email and we will investigate and resolve the issue as quickly as possible. We monitor all client websites for uptime and will often be aware of any issues before you are.

We do not use call centres or offshore support. When you contact us, you speak to a real person who knows your website.

Absolutely. Every website we build is designed mobile-first, meaning we design for smartphones before we design for desktop. Over 70% of local searches happen on mobile devices, so a site that looks and works perfectly on phones is not optional — it is essential.

We test every site across multiple devices and screen sizes before going live, including iPhone, Android, iPad, and various desktop browsers.

We build all websites to load in under 2 seconds on a standard connection. Page speed is both a user experience factor and a Google ranking factor, so we take it seriously. We optimise all images, minimise code, and use fast Australian hosting to ensure the best possible performance.

Every site we build is tested against Google's Core Web Vitals before going live.

If you already have a domain name, great — just share the login details and we will handle the technical connection. If you do not have one yet, we will help you choose and register a suitable domain as part of the setup process.

We will advise on the best domain name for your local SEO strategy — for example, whether to include your suburb or service in the domain. Domain registration typically costs between $15 and $30 per year.

Yes. We connect Google Analytics and Google Search Console to every website we build. This means you can track how many visitors your site receives, where they come from, which pages they visit, and how they find you on Google. We will provide you with login access so you can view your own data at any time.

We serve businesses across the City of Frankston and the Shire of Mornington Peninsula, covering 35+ suburbs from Carrum Downs in the north to Portsea at the tip of the Peninsula. Key areas include:

• Frankston, Frankston North, Frankston South, Seaford, Langwarrin, Carrum Downs
• Mornington, Mount Eliza, Mount Martha, Somerville, Tyabb
• Hastings, Balnarring, Somers, Shoreham
• Red Hill, Dromana, McCrae, Arthurs Seat
• Rosebud, Safety Beach, Rye, Sorrento, Portsea, Blairgowrie

See our Areas We Serve page for the full list of suburbs.

Our primary focus and deepest local knowledge is in the Frankston and Mornington Peninsula area. However, we also work with businesses in neighbouring regions including the City of Casey, Bayside, Dandenong, and the broader south-east Melbourne corridor.

If your suburb is not listed on our Areas We Serve page, contact us — we most likely service your area.

No. While our local SEO expertise is strongest in the Frankston and Mornington Peninsula area, our web design and development service is available to businesses anywhere in Australia. We work entirely remotely — all communication is by phone, email, and video call — so your physical location does not affect our ability to deliver a great result.